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Video counselling

Advice via video

The Leipzig Job Centre is now offering a new, additional means of communication in addition to face-to-face or telephone consultations. Customers can talk to a member of staff via video communication from home.

Your advantage: You can discuss your concerns from the comfort of your own home, for example - via the webcam on your computer, tablet or smartphone. This makes communication with your job centre easier and more personal, even during the pandemic.

All topics can be discussed via video communication, e.g. questions about cover letters or benefit entitlements can be clarified, placement suggestions can be discussed or application documents can be viewed together. Advice on further training opportunities and other support programmes can also be part of a video appointment.

In 2021, the Leipzig job centre successfully tested video communication as part of a pilot project and gained positive experience. Around 160 job centres across Germany are already using video communication.

Participation in video counselling is voluntary; video appointments are an additional service. Personal counselling sessions on site or telephone consultations will continue to take place.

Communicate with us... von where it fits.

What are the advantages for me?

  • Both your health and that of the job centre employees is protected in times of the coronavirus pandemic.
  • You don't have to travel to the job centre and save yourself waiting times.
  • You can take part in counselling sessions in your familiar surroundings.

If you would like to use our video communication service for a consultation, please contact us. We will be happy to help you.

How does it work?

Video communication takes place via a browser- and device-independent web app in a digital consultation room. No software or app needs to be installed.

All you need is a smartphone, tablet or internet-enabled computer with a camera and microphone. You will receive an invitation link by e-mail. It only takes three clicks and the video call can start at the agreed time: open the link in the email, agree to the terms of use and enter the consultation room.

Further information:

Flyer: My video appointment

Booklet: My video appointment

Video communication takes place via a browser- and device-independent web app in a digital consultation room. No software or app needs to be installed.

All you need is a smartphone, tablet or internet-enabled computer with a camera and microphone. You will receive an invitation link by e-mail. It only takes three clicks and the video call can start at the agreed time: open the link in the email, agree to the terms of use and enter the consultation room.

Technical requirements

To receive the invitation with the access link, we need a valid e-mail address from you.

The following operating systems and browsers are currently supported:

  • Windows 7 and browser Edge 44
  • Windows 7 and Firefox 70 browser
  • Windows 7 and Chrome 78 browser
  • Android 8 and Firefox 70 browser
  • Android 8 and Chrome 78 browser
  • Android 8 and Samsung Internet 10 browser
  • macOS 10.15 and Safari 13 browser
  • iOS / iPadOS 13.2.3 and Safari 13 browser
  • Linux and Firefox 71 browser
  • Linux and Chrome 78 browser.

In addition, you should have a stable and sufficiently fast Internet connection (capable of streaming) or sufficient data volume (a video call of 30 minutes consumes around 250 - 500 MB).

You can test whether the devices you are using are suitable and ready for a video appointment at any time: Simply visit the https://vk.arbeitsagentur.de call.

You will first be asked to agree to the declaration of consent and the data protection declaration. Once you have given your consent, the devices will be tested.

Further information on how it works, the technical requirements and the data protection regulations can be found at https://www.arbeitsagentur.de/videotermin

Is my data secure?

  • To protect your data, your identity will be checked at the beginning of the consultation.
  • The counselling sessions are not recorded by your job centre or the Federal Employment Agency.
  • Your personal data is protected at all times. All data relating to the video appointment is processed and stored locally on our own servers and cannot be viewed by third parties.

What else do I need to consider?

  • Access to the microphone and camera must be authorised for video consultation.
  • Make sure that your smartphone/tablet is fully charged before the call.
  • Ensure that the environment is as free of disturbance as possible (e.g. avoid rooms with loud background noises such as music or TV).
  • Please sit in front of a neutral background for the video appointment.
  • Recording and distribution of video counselling is prohibited and will be prosecuted.

Do you need further support?

  • If you have any further questions or cannot keep the agreed appointment for important personal reasons, please contact your job centre.
  • In the event of technical problems at the beginning of the video counselling session, your counsellor will contact you by telephone.
  • Technical support is available from Monday to Friday from 08:00 to 18:00 by telephone on the toll-free number 0800 4 555501.