Video counselling

Video communication takes place via a browser- and device-independent web app in a digital consultation room. No software or app needs to be installed.

All you need is a smartphone, tablet or internet-enabled computer with a camera and microphone. You will receive an invitation link by e-mail. It only takes three clicks and the video call can start at the agreed time: open the link in the email, agree to the terms of use and enter the consultation room.

Technical requirements

To receive the invitation with the access link, we need a valid e-mail address from you.

The following operating systems and browsers are currently supported:

• Windows 7 and browser Edge 44
• Windows 7 and Firefox 70 browser
• Windows 7 and Chrome 78 browser
• Android 8 and Firefox 70 browser
• Android 8 and Chrome 78 browser
• Android 8 and Samsung Internet 10 browser
• macOS 10.15 and Safari 13 browser
• iOS / iPadOS 13.2.3 and Safari 13 browser
• Linux and Firefox 71 browser
• Linux and Chrome 78 browser.

In addition, you should have a stable and sufficiently fast Internet connection (capable of streaming) or sufficient data volume (a video call of 30 minutes consumes around 250 - 500 MB).

You can test whether the devices you are using are suitable and ready for a video appointment at any time: Simply visit the https://vk.arbeitsagentur.de call.

You will first be asked to agree to the declaration of consent and the data protection declaration. Once you have given your consent, the devices will be tested.

Further information on how it works, the technical requirements and the data protection regulations can be found at https://www.arbeitsagentur.de/videotermin

Is my data secure?

• To protect your data, your identity will be checked at the beginning of the consultation.
• The counselling sessions are not recorded by your job centre or the Federal Employment Agency.
• Your personal data is protected at all times. All data relating to the video appointment is processed and stored locally on our own servers and cannot be viewed by third parties.

What else do I need to consider?

• Access to the microphone and camera must be authorised for video consultation.
• Make sure that your smartphone/tablet is fully charged before the call.
• Ensure that the environment is as free of disturbance as possible (e.g. avoid rooms with loud background noises such as music or TV).
• Please sit in front of a neutral background for the video appointment.
• Recording and distribution of video counselling is prohibited and will be prosecuted.

Do you need further support?

• If you have any further questions or cannot keep the agreed appointment for important personal reasons, please contact your job centre.
• In the event of technical problems at the beginning of the video counselling session, your counsellor will contact you by telephone.
• Technical support is available from Monday to Friday from 08:00 to 18:00 by telephone on the toll-free number 0800 4 555501.