{"id":721,"date":"2020-12-02T13:05:44","date_gmt":"2020-12-02T13:05:44","guid":{"rendered":"https:\/\/jobcenter-leipzig.de\/?page_id=721"},"modified":"2026-02-27T07:59:12","modified_gmt":"2026-02-27T07:59:12","slug":"customer-response-management","status":"publish","type":"page","link":"https:\/\/jobcenter-leipzig.de\/en\/ueber-uns\/organisation\/kundenreaktionsmanagement\/","title":{"rendered":"Customer response management"},"content":{"rendered":"<!-- PMB print buttons is only displayed on a single post\/page URLs--><p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:1.5%;--awb-padding-bottom:2.5%;--awb-padding-top-medium:0px;--awb-padding-bottom-medium:25px;--awb-padding-top-small:15px;--awb-padding-bottom-small:20px;--awb-margin-bottom:5%;--awb-min-height:250px;--awb-background-color:#f2f2f2;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-center fusion-flex-align-content-center fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element\" style=\"text-align:center;--awb-max-width:80px;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\"fusion-imageframe imageframe-none imageframe-1 hover-type-none\"><img decoding=\"async\" width=\"283\" height=\"283\" title=\"jc-website-icons-customer-response-management\" src=\"https:\/\/jobcenter-leipzig.de\/wp-content\/uploads\/2020\/12\/jc-webseite-icons-kundenreaktionsmanagement.png\" alt class=\"img-responsive wp-image-790\" srcset=\"https:\/\/jobcenter-leipzig.de\/wp-content\/uploads\/2020\/12\/jc-webseite-icons-kundenreaktionsmanagement-200x200.png 200w, https:\/\/jobcenter-leipzig.de\/wp-content\/uploads\/2020\/12\/jc-webseite-icons-kundenreaktionsmanagement.png 283w\" sizes=\"(max-width: 640px) 100vw, 283px\" \/><\/span><\/div><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-one\" style=\"--awb-text-color:#f39335;--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;--awb-font-size:28px;\"><h1 class=\"fusion-title-heading title-heading-center fusion-responsive-typography-calculated\" style=\"margin:0;font-size:1em;--fontSize:28;line-height:1.16;\">Customer response management<\/h1><\/div><nav class=\"fusion-breadcrumbs awb-yoast-breadcrumbs fusion-breadcrumbs-1\" style=\"--awb-alignment:center;--awb-breadcrumb-sep:&#039;\u2794&#039;;text-align:center;\" aria-label=\"Breadcrumb\"><ol class=\"awb-breadcrumb-list\"><li class=\"fusion-breadcrumb-item awb-breadcrumb-sep awb-home\" ><a href=\"https:\/\/jobcenter-leipzig.de\/en\" class=\"fusion-breadcrumb-link\"><span >Home<\/span><\/a><\/li><\/ol><\/nav><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-right:0px;--awb-padding-left:0px;--awb-min-height:300px;--awb-flex-wrap:wrap;\" id=\"bildercont\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-stretch fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-padding-top:5%;--awb-padding-right:5%;--awb-padding-bottom:5%;--awb-padding-left:5%;--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><p>Customer orientation is an important business policy goal of every job centre. Authorities measure themselves - just like companies in the private sector - not only by the achievement of corresponding targets, but of course also by the satisfaction of their customers.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_2 1_2 fusion-flex-column fusion-flex-align-self-center\" style=\"--awb-padding-top-small:150px;--awb-padding-bottom-small:150px;--awb-bg-position:center center;--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:0px;--awb-margin-bottom-large:0px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:0px;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-margin-bottom-small:5%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-center fusion-content-layout-column\"><div class=\"fusion-image-element\" style=\"--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\"fusion-imageframe imageframe-glow imageframe-2 hover-type-none\" style=\"-webkit-box-shadow: 0 0 20px rgba(0,0,0,0.3);box-shadow: 0 0 20px rgba(0,0,0,0.3);\"><img decoding=\"async\" width=\"800\" height=\"454\" title=\"fallmng\" src=\"https:\/\/jobcenter-leipzig.de\/wp-content\/uploads\/2020\/12\/fallmng.jpg\" alt class=\"img-responsive wp-image-1743\" srcset=\"https:\/\/jobcenter-leipzig.de\/wp-content\/uploads\/2020\/12\/fallmng-200x114.jpg 200w, https:\/\/jobcenter-leipzig.de\/wp-content\/uploads\/2020\/12\/fallmng-400x227.jpg 400w, https:\/\/jobcenter-leipzig.de\/wp-content\/uploads\/2020\/12\/fallmng-600x341.jpg 600w, https:\/\/jobcenter-leipzig.de\/wp-content\/uploads\/2020\/12\/fallmng.jpg 800w\" sizes=\"(max-width: 640px) 100vw, 600px\" \/><\/span><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:5%;--awb-padding-bottom:2%;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-center fusion-flex-justify-content-center fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion-flex-column fusion-flex-align-self-center\" style=\"--awb-bg-size:cover;--awb-width-large:80%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.4%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:2.4%;--awb-width-medium:80%;--awb-order-medium:0;--awb-spacing-right-medium:2.4%;--awb-spacing-left-medium:2.4%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-center fusion-content-layout-column\"><div class=\"fusion-text fusion-text-2\" style=\"--awb-text-transform:none;\"><p>As the basic income support provider in our city, the Leipzig Job Centre looks after a large number of customers. Internal and external, jobseekers and unemployed people, people receiving top-up benefits and employers. As soon as customers provide feedback on their experiences at the Leipzig Job Centre, the customer response management team becomes active. Whether complaint, praise or suggestion - the customer reaction is recorded and processed accordingly.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-min-height:300px;--awb-background-color:#efefef;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-stretch fusion-flex-justify-content-center fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_1_2 1_2 fusion-flex-column fusion-flex-align-self-center\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-center fusion-content-layout-column\"><div class=\"fusion-image-element\" style=\"--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\"fusion-imageframe imageframe-glow imageframe-3 hover-type-none\" style=\"-webkit-box-shadow: 0 0 20px rgba(0,0,0,0.3);box-shadow: 0 0 20px rgba(0,0,0,0.3);\"><img decoding=\"async\" width=\"2560\" height=\"1707\" src=\"https:\/\/jobcenter-leipzig.de\/wp-content\/uploads\/2022\/01\/AdobeStock_458716424-scaled.jpeg\" alt class=\"img-responsive wp-image-2465\" srcset=\"https:\/\/jobcenter-leipzig.de\/wp-content\/uploads\/2022\/01\/AdobeStock_458716424-200x133.jpeg 200w, https:\/\/jobcenter-leipzig.de\/wp-content\/uploads\/2022\/01\/AdobeStock_458716424-400x267.jpeg 400w, https:\/\/jobcenter-leipzig.de\/wp-content\/uploads\/2022\/01\/AdobeStock_458716424-600x400.jpeg 600w, https:\/\/jobcenter-leipzig.de\/wp-content\/uploads\/2022\/01\/AdobeStock_458716424-800x533.jpeg 800w, https:\/\/jobcenter-leipzig.de\/wp-content\/uploads\/2022\/01\/AdobeStock_458716424-1200x800.jpeg 1200w, https:\/\/jobcenter-leipzig.de\/wp-content\/uploads\/2022\/01\/AdobeStock_458716424-scaled.jpeg 2560w\" sizes=\"(max-width: 640px) 100vw, 600px\" \/><\/span><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_1_2 1_2 fusion-flex-column fusion-flex-align-self-center\" style=\"--awb-padding-top:5%;--awb-padding-right:5%;--awb-padding-bottom:5%;--awb-padding-left:5%;--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-center fusion-content-layout-column\"><div class=\"fusion-text fusion-text-3\" style=\"--awb-text-transform:none;\"><p>For our institution, customer reactions are an important indicator for processes that are already running well and satisfactorily, for processes that can be expanded, but also for processes that need to be tightened up and\/or optimised.<\/p>\n<p style=\"text-align: center;\"><strong>Your opinion counts! We look forward to hearing from you!<\/strong><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-5 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-min-height:300px;--awb-background-color:#efefef;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-stretch fusion-flex-justify-content-center fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-6 fusion_builder_column_1_2 1_2 fusion-flex-column fusion-flex-align-self-center\" style=\"--awb-padding-top:5%;--awb-padding-right:5%;--awb-padding-bottom:5%;--awb-padding-left:5%;--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-center fusion-content-layout-column\"><div class=\"fusion-text fusion-text-4\" style=\"--awb-text-transform:none;\"><p style=\"text-align: center;\">Please let us know your praise, suggestions or criticism. <a href=\"https:\/\/www.arbeitsagentur.de\/ueber-uns\/anregungen-und-kritik\"><strong>online<\/strong><\/a> with.<\/p>\n<p style=\"text-align: center;\"><strong>Contact us<\/strong>:<\/p>\n<p style=\"text-align: center;\">Representative for customer response management: Mr F\u00f6rster<\/p>\n<p style=\"margin: 0cm; margin-bottom: .0001pt; text-align: center;\" align=\"center\">Customer response management at the Leipzig Job Centre<br \/>\nGeorg-Schumann-Strasse 171-175<br \/>\n04159 Leipzig<\/p>\n<p style=\"margin: 0cm; margin-bottom: .0001pt; text-align: center;\" align=\"center\">Email:<a href=\"mailto:jobcenter-leipzig.kundenreaktionen@jobcenter-ge.de\" target=\"_blank\" rel=\"noopener\"> jobcenter-leipzig.kundenreaktionen@jobcenter-ge.de<\/a><\/p>\n<p style=\"margin: 0cm; margin-bottom: .0001pt; text-align: center;\" align=\"center\">Phone: 0341 - 913 10710<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-7 fusion_builder_column_1_2 1_2 fusion-flex-column fusion-flex-align-self-center\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-center fusion-content-layout-column\"><div class=\"fusion-image-element\" style=\"--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\"fusion-imageframe imageframe-glow imageframe-4 hover-type-none\" style=\"-webkit-box-shadow: 0 0 20px rgba(0,0,0,0.3);box-shadow: 0 0 20px rgba(0,0,0,0.3);\"><img decoding=\"async\" width=\"8510\" height=\"5674\" src=\"https:\/\/jobcenter-leipzig.de\/wp-content\/uploads\/2022\/01\/AdobeStock_380991222.jpeg\" alt class=\"img-responsive wp-image-2464\" srcset=\"https:\/\/jobcenter-leipzig.de\/wp-content\/uploads\/2022\/01\/AdobeStock_380991222-200x133.jpeg 200w, https:\/\/jobcenter-leipzig.de\/wp-content\/uploads\/2022\/01\/AdobeStock_380991222-400x267.jpeg 400w, https:\/\/jobcenter-leipzig.de\/wp-content\/uploads\/2022\/01\/AdobeStock_380991222-600x400.jpeg 600w, https:\/\/jobcenter-leipzig.de\/wp-content\/uploads\/2022\/01\/AdobeStock_380991222-800x533.jpeg 800w, https:\/\/jobcenter-leipzig.de\/wp-content\/uploads\/2022\/01\/AdobeStock_380991222-1200x800.jpeg 1200w, https:\/\/jobcenter-leipzig.de\/wp-content\/uploads\/2022\/01\/AdobeStock_380991222.jpeg 8510w\" sizes=\"(max-width: 640px) 100vw, 600px\" \/><\/span><\/div><\/div><\/div><\/div><\/div><\/p>","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":50,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"footnotes":""},"class_list":["post-721","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Kundenreaktionsmanagement - Jobcenter Leipzig<\/title>\n<meta name=\"description\" content=\"Das Jobcenter Leipzig informiert Sie an dieser Stelle zum Thema Kundenreaktionsmanagement. 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